FAQ

How can I clean my cork fabric bag?


Cork fabric is naturally water-resistant. So most likely you will not have to clean the cork bag very often. However, in the event you have to do it use a soft wash cloth and warm water and just wipe it down. If you need a bit more cleaning add a few drops of moisture free dish detergent. After a gentle rinse, air dry the cork bag and you should be good to go. You will see that cork bags are much more robust and easier to maintain than other materials.

How durable is cork fabric?


Cork products are  a natural, organic, sustainable material that is soft to the touch, feather light yet durable, fire resistant and waterproof. You will see that your cork bag or cork accessory still looks stunning after long time use. Cork material, as well as leather, will get softer with wear and tear.
 

Your order hasn't turned up yet?

Once the order is confirmed, packed and sent you will receive a shipping confirmation mail with a tracking number. Use it to check you order status. If it takes more time than normally (according to the destination place), please contact us via e-mail or phone to solve it.

What is your return policy for orders?

If our item didn't give it the love it hoped for, we give you the choice to return it back. Just email us at info@redobags.com  fill in the return info we need and we'll email you with all the details. That includes your full name, the order number and the refund option you prefer (110% store credit or refund). Then pack it up and return it in a 30-day space from your purchase date. When we receive it back we’ll send you a confirmation mail to inform you about it. Note that all the original tags must be attached on the item and the shipping charge cannot be refunded.  Don’t forget to check your junk mail, because sometimes our emails land in there. All postage costs must be covered by the customer, unless the garment is faulty.

What personal information do we collect from the people that visit our website ?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders.
      • We may also send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, or use certain other site features in the following ways:

      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.


How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

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